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Disclaimer : All of our photographers/videographers are all professionally trained but are at their own individual skill level. Therefore we cannot guarantee the end product of your material. If you pre-pay for service and you're not happy with the results we cannot issue a refund for services already provided. However, we can offer a retake session but this is subject to your location and is not available everywhere. If for any reason we miss your delivery due to unforeseen circumstances and you pre-paid you are eligible to substitute your session for another and you are able to receive a $75 print credit. All ON-CALL fees are non-refundable.  Deposits are non-refundable. No refunds for services already provided. No refunds on any digital downloads. Gifts/coupons are non-transferable, non-refundable and non-negotiable by Participant and cannot be redeemed for cash. Gifts/coupons cannot be exchanged or returned.